Casabet takes member privacy very seriously. This Privacy Policy explains transparently how we collect, store, use, and protect your personal information — so you can play with peace of mind, free from concerns about your data security.
Six key reasons that demonstrate casabet's commitment to protecting the personal data of Malaysian members.
All data transmitted between your device and casabet's servers is protected by TLS 1.3 and 256-bit SSL encryption — the same technology used by major Malaysian banks such as Maybank and CIMB. Your information cannot be intercepted by any third party.
Casabet has never and will never sell, rent, or commercialise members' personal data to any advertiser or third party for marketing purposes without your explicit written consent as the data owner.
Casabet operates in accordance with the principles of the Personal Data Protection Act 2010 (PDPA) Malaysia. We collect only the data that is necessary, use it for stated purposes, and give members full rights to access and correct their data.
Casabet believes you have the right to know exactly what happens to your data. This Privacy Policy is written in plain, easy-to-understand language — not deliberately obscure legal jargon — so every member can make informed decisions.
Casabet's cybersecurity team monitors our systems around the clock to detect and respond to any threats or unauthorised access attempts. In the event of any incident affecting member data, we will notify those impacted without delay.
You have the right to access the data casabet holds about you, request corrections if there are errors, request deletion under certain circumstances, and object to the use of your data for specific purposes. All such requests can be submitted to our team.
By using the casabet platform, you agree to the collection and use of information as described in this policy.
Casabet collects various types of information when you register and use our platform. We only collect information that is genuinely necessary to provide quality service, comply with legal requirements, and ensure platform security. The information we collect falls into two main categories:
Information You Provide Directly:
Automatically Collected Information:
casabet never collects credit or debit card information directly. All financial transactions are processed through certified third-party payment providers — Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
Casabet uses the information collected for legitimate and specific purposes. We do not use your data for purposes unrelated to the provision of casabet's services without first obtaining your consent. The following are the primary purposes for which data is used:
You may withdraw your consent to receive marketing communications at any time by contacting the casabet support team or through the notification settings in your account. Withdrawing consent will not affect the processing of data that occurred prior to the withdrawal.
Casabet does not sell, rent, or disclose members' personal data to third parties for marketing or commercial purposes. However, there are limited circumstances in which casabet may need to share certain information with other parties for legitimate operational purposes:
In all of the data-sharing scenarios described above, casabet ensures that only the minimum necessary information is disclosed, and all receiving parties are bound by confidentiality and security obligations equivalent to or higher than casabet's own standards.
Casabet invests seriously in security infrastructure to protect members' personal data. The following are the key security measures we have implemented:
While casabet takes all reasonable steps to protect your data, no security system can be guaranteed to be 100% foolproof. In the event of a data security breach affecting member information, casabet will notify the affected members and relevant authorities within the timeframe required under Malaysia's data protection laws.
Casabet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the casabet website. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. Most browsers allow you to delete existing cookies, block new ones, or receive alerts when new cookies are received. Please note, however, that blocking essential cookies may affect the functionality of the casabet platform and prevent you from logging in or completing transactions properly.
As a casabet member protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
To exercise any of the rights above, please submit a written request to casabet's privacy team by email at support@casabet.best with the subject line "Personal Data Rights Request". casabet will respond to your request within the timeframe required under Malaysian law.
Casabet retains members' personal data for as long as their account remains active and for a defined period following account closure, depending on the type of data and the applicable legal or operational requirements:
Once the relevant retention period has expired, casabet will delete or anonymise personal data securely so that it cannot be recovered or re-identified. The data deletion process follows strict security procedures to ensure no data is recoverable after deletion.
If you voluntarily close your casabet account, casabet is still required under Malaysian law to retain your financial transaction records for the prescribed period. This is a regulatory requirement outside of casabet's control.
Casabet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements in how we protect member privacy. Any changes will be published on this page with a clear update date.
For material changes — that is, changes that significantly affect how your data is used — casabet will notify members via email or in-platform notification before the changes take effect. This gives you the opportunity to review the changes and, if necessary, make decisions about your account before the new policy applies.
Continued use of the casabet platform after a revised Privacy Policy has been published will be considered acceptance of the changes. If you do not agree with any part of the updated Privacy Policy, you may close your casabet account and withdraw any eligible remaining balance. For any questions about this Privacy Policy, please contact us at support@casabet.best.
Casabet recognises and respects your rights regarding personal data in accordance with the Malaysian PDPA.
Request a copy of your data
Correct Inaccurate Data
Request data deletion
Object to direct marketing
Withdraw consent
Support@casabet.best
A quick overview of the types of data collected, their purposes, and retention periods at casabet.
| Data Type | Primary Purpose | Retention Period |
|---|---|---|
| Name & Date of Birth | Identity & age verification | Duration of active account + 7 years |
| Email & Phone No. | Communication & account security | For the lifetime of the active account |
| Payment Information | Deposits & withdrawals RM | 7 years (AML requirement) |
| Transaction History | Financial records & compliance | Minimum 7 years |
| Game History | Security & Support | 3 years |
| Communication Logs | Customer Support | 3 years |
| Cookie / Analytics Data | Platform improvement | Aggregated, no time limit |
Resources and tools related to the privacy and security of your casabet account.
Read the full Terms & Conditions to understand your rights and responsibilities as a casabet member, including account and payment policies. Read now →
Casabet provides self-control tools to support healthy gameplay. Learn about deposit limits, time limits, and self-exclusion options. Learn more →
Answers to the questions casabet members ask most often about accounts, privacy, payments, and games. View FAQ →
For any enquiries regarding this Privacy Policy or to exercise your personal data rights, contact us at support@casabet.best with the subject line "Data Privacy".
In today's digital world, personal data has become one of the most valuable — and most vulnerable — assets. Malaysians are increasingly aware of the importance of protecting their personal information online, and casabet fully supports this awareness. We believe that member trust is a more valuable asset than any short-term gain that could be made through unethical use of data.
When you register a casabet account and deposit funds via Touch 'n Go eWallet, GrabPay, or DuitNow, you are entrusting us with not only your money but also your personal information. We take that trust seriously. Every data-related decision at casabet — from how we store passwords to how long we retain transaction records — is made with member protection as the top priority.
One of the things we take pride in is the "minimum data" approach we practise at casabet — meaning we only collect data that is strictly necessary to deliver our services. We do not gather additional data "just in case" or for unrelated future analysis. Every field of information you provide when registering or using casabet has a clear and specific purpose.
The Personal Data Protection Act 2010 (PDPA) is Malaysian legislation that governs how organisations collect, store, and use individuals' personal data. casabet operates in full compliance with the PDPA's principles, including the Notice and Choice Principle (you are informed about data collection and can make choices), the Disclosure Principle (we only disclose data for stated purposes), the Security Principle (we protect data from threats), the Data Integrity Principle (we ensure stored data is accurate), and the Access Principle (you can access and correct your data).
PDPA compliance is more than a legal obligation for casabet — it is part of our commitment to Malaysian members to operate as a responsible and trustworthy entity. We stay current with data protection developments in Malaysia and will update our data handling practices in line with any relevant legislative changes.
When you deposit RM100 or more via Touch 'n Go eWallet into your casabet account, or withdraw winnings via DuitNow, that transaction passes through multiple layers of protection. First, the connection between your app or browser and casabet's servers is fully encrypted. Second, your payment information is processed through a payment gateway that meets the stringent PCI DSS (Payment Card Industry Data Security Standard) security standards. Third, casabet never stores your full eWallet account details or FPX information in our systems — only the reference information needed to identify your payment method.
This means that even in the highly unlikely scenario of a casabet security breach, your sensitive financial information would not be exposed, as it is never stored in full within our systems. This is the principle of "data minimization" in action — protecting you by not collecting what does not need to be collected.
While casabet takes all reasonable steps to protect your data on our end, account security is a shared responsibility. Here are some best practices casabet recommends to all Malaysian members: use a unique, strong password that you don't use for any other account; enable two-factor authentication (2FA) in your casabet account settings; never share your login credentials with anyone, including family members; always log out of your casabet account when using a shared device; and keep your device's security software up to date. If you suspect your casabet account has been accessed without authorisation, contact our support team at support@casabet.best immediately so we can freeze the account and investigate.
The most frequently asked questions about privacy and data protection at casabet.
This Privacy Policy forms part of casabet's comprehensive user protection framework. For the full picture, please also read Terms & Conditions which sets out the rules governing use of the platform, and Responsible Gaming which describes the self-control tools we provide. Together, these three documents form casabet's complete commitment to every Malaysian member.
Over 500,000 Malaysian members have trusted casabet with their data and funds. Register now and enjoy a safe, fair, and fully protected online casino and Sports Betting experience.